General Terms & Conditions

Kreative Crafts – Company Information

  • Legal Name: Kreative Crafts VN Co., Ltd
  • Legal Structure: One Member Limited Liability Company
  • Registered Office: 38C/15 Cay Keo Street, Tam Phu Ward, Thu Duc City, Ho Chi Minh City, Vietnam
  • Telephone Numbers: +33688306989 or +9779803612151
  • Email: info@kreative-crafts.com
  • Registration Number: 0318483581
  • Tax Code: 0318483581
  • Publication Manager and Sole Owner/Legal Representative: Nguyen Lan Chi
  • Website Hosting Provider: Infomaniak, Rue Eugène-Mariano 25, 1227 Geneva, Switzerland, +41 22 820 35 40  

 

General Terms and Conditions of Sale for Craft Products Sold on www.kreative-crafts.com

Last Updated: 14/12/2024

 

Article 1: Product Descriptions and Quality

  • Product Descriptions: Each craft item is described with attention to detail regarding its materials, dimensions, intended use, and unique characteristics. However, due to the handcrafted nature of our products, slight variations in color, size, and design might occur. These variations are not considered defects but are part of the uniqueness of handmade crafts.
  • Quality Assurance: All crafts are inspected for quality before shipping. However, if a product fails to meet basic functionality due to a manufacturing defect, we will address it under our warranty policy.

Article 2: Pricing

  • Currency: All prices are in USD. The price at the checkout is final, with any currency conversion discrepancies being resolved in favor of the listed USD price.
  • Shipping: Unless otherwise stated, shipping costs are additional and are calculated based on the destination and weight of the package. Some items may be marked as having free shipping, which will be clearly indicated.

Article 3: Contract Formation

  • Order Confirmation: Upon order placement, an email confirmation is sent, which serves as a contract between the Buyer and Kreative Crafts VN Co., Ltd, governed by these terms.
  • Order Modifications or Cancellations: Orders may be modified or canceled within 24 hours from placement, after which they are processed for shipping.

Article 4: Shipping & Delivery

  • Origin: Crafts are primarily shipped from Nepal, with exceptions possibly from Vietnam.
  • Delivery Time: Delivery times vary based on the shipping method and destination. Delays due to customs or logistics are possible.
  • Customs and Duties: Customers are responsible for any customs fees, import duties, or taxes upon the arrival of their order in their country.

Article 5: Returns & Refunds

  • Return Period: Customers have 14 days from receipt to return items if they are not satisfied, provided the items are in their original condition.
  • Return Shipping: Return shipping costs are borne by the customer unless the return is due to an error on our part or a product defect.
  • Refund Process: Refunds are processed after the returned items are inspected for damage or use beyond what is necessary to ascertain the product’s nature and functioning.

Article 6: Warranty and Liability

  • Warranty: We offer a one-year warranty against defects in materials or workmanship. This does not cover normal wear and tear or damage from misuse.
  • Liability: Our liability is limited to the purchase price of the product. We are not liable for indirect, incidental, or consequential damages resulting from the use of our products, including but not limited to loss of enjoyment or emotional distress.

Article 7: Intellectual Property

All designs, patterns, and images of crafts are the intellectual property of Kreative Crafts VN Co., Ltd. Unauthorized reproduction or distribution is prohibited.

Article 8: Privacy

We handle personal data in accordance with Vietnamese data protection laws and our Privacy Policy, ensuring customer information is used solely for order fulfillment and marketing with opt-in consent.

Article 9: Force Majeure

We are not liable for delays or inability to deliver caused by events beyond our reasonable control, including but not limited to natural disasters, wars, strikes, or governmental actions.

Article 10: Dispute Resolution

Disputes should first be resolved through direct negotiation. If unresolved, they may be taken to Vietnamese consumer protection agencies or relevant courts.

Article 11: Governing Law

These terms are governed by and interpreted according to Vietnamese law, with any legal disputes being resolved in the courts of Vietnam.