Privacy Policy

1. Introduction

Kreative Crafts VN Co., Ltd (“we,” “our,” or “us”) is committed to protecting your personal data in line with Vietnam’s Personal Data Protection Decree No. 13/2023/ND-CP (“Decree”). This Privacy Policy outlines how we handle your information when you visit our website, use our services, or make purchases.

2. Definitions  

  • Personal Data: Information that can identify an individual directly or indirectly.
  • Sensitive Personal Data: Data about health, political opinions, religious beliefs, or any other category deemed sensitive under Vietnamese law.

3. What Information We Collect  

  • Personal Information: We collect personal data such as your name, email, phone number, and address when you order products or services, create an account, or contact us.
  • Usage Data: When you visit our website, we may automatically collect data like your IP address, browser type, operating system, and pages you view. This helps us improve our site and understand visitor behaviour.
  • Cookies and Similar Technologies: We use cookies to enhance user experience by remembering your preferences. For detailed information about our use of cookies, how we manage them, and your options regarding them, please refer to our separate Cookie Policy (#).

4. How We Use Your Information  

  • Service Provision: To fulfill orders, process payments, and deliver products or services.
  • Marketing: With your consent, we may use your email to send you updates about our products, promotions, or new releases. You can opt out of these communications at any time.
  • Website Improvement: We use usage data to analyze website performance, improve navigation, and customize your experience.

5. Consent  

  • How We Obtain Consent: Before collecting or using your data, especially for marketing or sensitive data processing, we will seek your explicit consent. You may withdraw your consent at any time by contacting us at [contact email].

6. Data Sharing  

  • Third Parties: We may share your data with third parties like payment processors, shipping companies, or marketing agencies, but only under strict confidentiality agreements and for purposes consistent with this policy. The following third parties are currently used: [list of known third parties].

7. Data Security  

  • Protection Measures: We implement industry-standard security measures to protect your data from unauthorized access, alteration, or destruction.

8. Data Retention  

    • Duration: We keep your data only as long as necessary to fulfill the purposes for which it was collected, unless otherwise required by law. Specifically, we retain:
    • Order Information: For 5 years to comply with legal and tax obligations.
    • Account Information: Until account deletion or 2 years of inactivity, whichever comes first.
    • Marketing Data: Until you opt out or 1 year after your last interaction with us, unless you consent to longer storage.

9. Your Rights  

  • Access and Correction: You have the right to request access to or correction of your personal data stored by us. To make such a request, you can [specify a method, such as an email or a form on the website].
  • Erasure: If you no longer wish for us to use your personal data, you can request its deletion. However, note that we may need to retain some data for legal or administrative reasons.
  • Withdrawal of Consent: If you have given consent for your data to be used for specific purposes, you can withdraw this consent at any time by contacting us at support@kreative-crafts.com (support@kreative-crafts.com).

10. Children’s Privacy

Our services are not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any changes will be effective immediately upon posting on our website, but we will notify you of significant changes through our website or directly via email. Your continued use of our services after changes to this policy indicates your acceptance of the new terms.

12. Contact Us

For any questions or to exercise your rights concerning your personal data, please contact us at:

13. Complaints

If you believe we have not adhered to this Privacy Policy or if you have any concerns about how we handle your data, you can file a complaint with us directly at support@kreative-crafts.com (support@kreative-crafts.com). You also have the right to lodge a complaint with the Vietnamese authorities, specifically the Ministry of Public Security, which oversees data protection in Vietnam.

14. Data Breach Notification

In the event of a data breach that could potentially harm you, we will notify you without undue delay after becoming aware of the breach. We will also inform the relevant Vietnamese authorities within the legal time frame, which is within 72 hours of becoming aware of the breach.

15. Third-Party Links

Our website may contain links to external sites, including social media platforms or payment gateways. These links are not under our control, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any websites you visit linked from our site to understand how they handle your data. Here are some of the third-party services we link to: [list of links].

16. International Data Transfers

If we transfer your personal data to countries outside of Vietnam, we ensure that appropriate safeguards are in place to protect your data in accordance with Vietnamese laws. This might involve agreements that enforce equivalent privacy protections or compliance with international standards.

17. Limitation of Liability

We strive to protect your data, but please be aware that no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we implement reasonable security measures, we cannot guarantee its absolute security and will not be liable for any unauthorized access to your data unless it results from our gross negligence or willful misconduct.

18. Governing Law

This Privacy Policy is governed by the laws of Vietnam. Any disputes relating to privacy are subject to the exclusive jurisdiction of the courts of Vietnam.

19. Definitions and Interpretations  

  • Personal Data: Information that can identify you directly or indirectly.
  • Sensitive Personal Data: Includes data like health information, political views, religious affiliations, etc.
  • Consent: Your clear agreement to the processing of your personal data for specific purposes.

20. Final Provisions

This policy may be updated periodically to reflect changes in our data practices or legal requirements. We will notify you of significant changes by posting a prominent notice on our website or through email.