Cookie Policy

1. Introduction

Welcome to Kreative Crafts VN Co., Ltd’s Cookie Policy. This document explains what cookies are, how we use them on our website, and how you can manage your cookie preferences in compliance with Vietnam’s Personal Data Protection Decree No. 13/2023/ND-CP (“Decree”) and the General Data Protection Regulation (GDPR) for our European users.

2. What are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They are widely used to make websites work more efficiently, as well as to provide information to the site owners.

3. Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the website to function properly. They enable basic functions like page navigation, access to secure areas of the website, and shopping cart functionality. You cannot opt out of these cookies as they are essential for the services you request.
  • Analytical/Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us understand which pages are the most and least popular and see how visitors move around the site.
  • Functionality Cookies: These are used to recognize you when you return to our site. They enable us to personalize our content for you, greet you by name, and remember your preferences (e.g., language, region).
  • Advertising Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

4. How We Use Cookies

  • To Enhance User Experience: By remembering your preferences and settings, improving site navigation, and providing personalized content or services.
  • For Site Analytics: To help us understand how our site is used, which allows us to improve our platform and user experience.
  • For Online Marketing: With your consent, we use cookies to deliver advertisements that are more relevant to you and your interests.
  • For GDPR Compliance: For our European users, we ensure that our use of cookies aligns with GDPR requirements, including providing clear information, obtaining consent for non-essential cookies, and giving users control over their data.

5. Consent and Cookie Management

    • Consent: 
    • Vietnam: Under Vietnamese law, we require your explicit consent before placing non-essential cookies on your device. 
    • GDPR: For our European users, we are committed to GDPR compliance, which requires explicit, informed, and unambiguous consent for the use of cookies that are not strictly necessary. You give this consent by agreeing to our cookie notice or by continuing to use our site after being informed about our cookie policy. You can withdraw this consent at any time.
    • Managing Cookies: You can manage your cookie preferences at any time by adjusting your browser settings to accept or block cookies. Most browsers allow you to:
    • See what cookies you have and delete them.
    • Block third-party cookies.
    • Block cookies from particular websites.
    • Block all cookies.
    • Delete all cookies when you close your browser.
    • European users have the right to manage their cookie preferences through our explicit cookie consent banner, which provides options to accept, reject, or manage cookie settings.

6. Third-Party Cookies

    • Our site may use third-party cookies for analytics or advertising purposes. These include but are not limited to:
    • Google Analytics for web analytics.
    • Social media platforms for sharing functionality (e.g., “Share” buttons).
  • These third parties have their own privacy policies, and we encourage you to review them to understand how they collect and use your data. For our European users, we ensure that third-party cookies used on our site also comply with GDPR requirements, including providing clear information and obtaining consent where necessary.

7. Cookie Duration

  • Session Cookies: These are temporary and expire when you close your browser.
  • Persistent Cookies: These remain on your device for a set period or until you delete them, depending on the cookie’s expiry date.

8. Changes to Our Cookie Policy

  • We may update this Cookie Policy to reflect changes in our practices or legal requirements. Any significant changes will be communicated through our website. For GDPR compliance, we will communicate significant changes to this policy to European users via email if they have an account with us or through a prominent notice on our website. Your continued use of our site after changes to this policy indicates your acceptance of the new terms.

9. Data Transfers

  • International Data Transfers: If your personal data, including data collected via cookies, is transferred outside of the European Economic Area (EEA), we ensure this is done with adequate safeguards in place, such as through standard contractual clauses approved by the European Commission or other legally recognized mechanisms.

10. Rights under GDPR

    • For our users from the EU/EEA, you have specific rights under GDPR, including:
    • Right to Access: You can request information about the cookies we use and the data they collect.
    • Right to Rectification: You can correct inaccurate personal data related to cookies.
    • Right to Erasure: You can request deletion of data collected by non-essential cookies if there’s no legitimate reason for us to keep it.
    • Right to Restrict Processing: You can ask us to stop using your data collected by cookies in certain circumstances.
    • Right to Data Portability: You can receive data we hold due to cookie usage in a structured, commonly used format.
  • You can exercise these rights by contacting us at support@kreative-crafts.com (support@kreative-crafts.com).

11. Contact Us

12. Supervisory Authority

  • If you are a European user and believe we’ve not complied with GDPR regarding cookie usage, you have the right to lodge a complaint with your local data protection authority.

By using our website, you consent to our use of cookies as described in this policy. Remember, you can always adjust your cookie preferences through your browser settings or by revisiting this policy.